Online Registration FAQ's
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Online Registration FAQ’s
We are now offering Day Camp, Resident Camp, Swim Lessons and FT Chlid Care Programs online.
Please review our most Frequently Asked Questions to help ensure your registration goes smoothly:
Q: What information do I need to login online for the first time?
A: You need to know your facility access number which is located in your facility or program membership card. This is a 12 digit code.
Q. What types of programs may I register for online?
A. Right now, you may register for day and resident camps and swim lessons online. You must have a program membership to register for these programs. If you are not a program member, this cost will be added automatically to your total. Sports/Recreation programs will be available soon. Please visit the branch location for more information on becoming a YMCA Facility member (Oakland, Hilltop & Fremont/Newark)
A. Right now, you may register for day and resident camps and swim lessons online. You must have a program membership to register for these programs. If you are not a program member, this cost will be added automatically to your total. Sports/Recreation programs will be available soon. Please visit the branch location for more information on becoming a YMCA Facility member (Oakland, Hilltop & Fremont/Newark)
Q: What if I don’t have a full facility or basic program membership?
A: All participants have to have at least a basic program membership level to participate in a class. You may sign up online for a program membership by clicking the “create a new account “link. After filling out the proper information an email will be sent to the YMCA for a staff member to verify it in the system. Once verified a staff member will contact you within 24hours with your login information.
Q. Does it matter when my membership expires?
A. Yes. If your membership expires before the program ends, you will be charged the non-member rate for the program. Be sure to renew your membership with your home YMCA branch, then register online.
A. Yes. If your membership expires before the program ends, you will be charged the non-member rate for the program. Be sure to renew your membership with your home YMCA branch, then register online.
Q. What information do I need to login to online registration?
A. If you are a facility member, you need to know the facility access number (on the back of the primary adult's membership card and the primary adult’s date of birth.
A. If you are a facility member, you need to know the facility access number (on the back of the primary adult's membership card and the primary adult’s date of birth.
Q. What is a primary adult?
A. The person on your YMCA account whose member number ends with the two digit code -00 (dash zero zero).
A. The person on your YMCA account whose member number ends with the two digit code -00 (dash zero zero).
Q: What do I do if I don’t have a membership card or key-tag to help me log in?
A: If you don’t have a membership card, click on the link that says “To create a new account… Click Here” and fill out the attached form. When you have finished the entire form, click on the send button to e-mail it to your local YMCA branch. A staff member will verify or enter you into our system and contact you with your login information. Please note: After entering in each child’s information, you will need to click on the “Add Child” link. This action includes the child in the email form that is sent to your YMCA branch.
A: If you don’t have a membership card, click on the link that says “To create a new account… Click Here” and fill out the attached form. When you have finished the entire form, click on the send button to e-mail it to your local YMCA branch. A staff member will verify or enter you into our system and contact you with your login information. Please note: After entering in each child’s information, you will need to click on the “Add Child” link. This action includes the child in the email form that is sent to your YMCA branch.
Q. What should I do if I try to login and I get an error message?
A. Try again with a different adult's facility access number and date of birth. If you still get an error message, contact your branch to find out who on your YMCA account is the primary adult. A staff member should be able to create your account.
A. Try again with a different adult's facility access number and date of birth. If you still get an error message, contact your branch to find out who on your YMCA account is the primary adult. A staff member should be able to create your account.
Q: Can I purchase a facility membership online?
A: Unfortunately, facility memberships to our Downtown Oakland, Hilltop and Fremont/Newark branches are not available online at this time. Please visit your local YMCA branch so we can get to know you and provide you with a tour!
A: Unfortunately, facility memberships to our Downtown Oakland, Hilltop and Fremont/Newark branches are not available online at this time. Please visit your local YMCA branch so we can get to know you and provide you with a tour!
Q: Is online registration secure?
A: Yes. The online registration site will secure your private information using an SSL certificate.
A: Yes. The online registration site will secure your private information using an SSL certificate.
Q How do I search for programs?
A: Using the search box, you can search for programs by:
A: Using the search box, you can search for programs by:
- Branch—for example, Oakland, Fremont*_
- Category—for example, Aquatics, Day Camp*
- Age—enter the age of the person you want to register*
- Keyword—for example, Discovery Camp
- Program number**
*You will be able to choose from a list for these searches.** You do not need to know the 5-digit code in order to search for programs.
Q: The class that I would like to sign up for is filled, what do I do next?
A: An email will be sent to the appropriate person with your request. We generally try to accommodate every person, but unfortunately we do not have room for everybody. We recommend you pick a different time/day. If you do sign up for the wait list, you will be contacted ONLY if there is an opening after registration has closed.
Q: Can I cancel a program online and receive a refund?
A: No. Cancellations must be requested in person at your local YMCA branch. At the branch, you will be asked to complete a cancellation form and a credit/refund request form.
A: No. Cancellations must be requested in person at your local YMCA branch. At the branch, you will be asked to complete a cancellation form and a credit/refund request form.
Q: Is Financial Assistance available?
A: Yes, but you will need to contact your local branch for an application and guidelines. If approved, you will be contacted by mail and may then be able to register online with the discount reflected to your account for specific programs or membership.
A: Yes, but you will need to contact your local branch for an application and guidelines. If approved, you will be contacted by mail and may then be able to register online with the discount reflected to your account for specific programs or membership.
Q. How do I get to online registration?
A. Click here online registration link.